How we handle your customers' data.
Your customers trust you with their details. Here is exactly what happens to them when our AI assistant works for your business — in plain language.
What we collect
Only what the assistant needs to do its job: the messages your customers send, the details they choose to share (such as name, contact, service and booking time), and the business information you give us — your services, prices and rules. Nothing else.
Who owns it
You do. Your customer conversations and records belong to your business. We use them only to run and improve your assistant.
Where it is processed
Conversations are handled by our AI provider, Anthropic, under its commercial terms, which do not use your data to train its models. Your assistant runs on cloud servers we manage with established infrastructure providers.
Who can see it
Only Insight Bay, to set up, support and improve your assistant. We never sell or share your customers' data, and we never use it to market to them.
How long we keep it
For as long as your service is active. When you cancel, we delete your customer data within 30 days — or sooner if you ask.
People stay in control
Complaints, medical or allergy questions and anything unusual go straight to your team with the whole conversation attached. You can reply yourself at any time, and every chat is listed in your monthly report.
Your WhatsApp number is protected
We don't send bulk messages or message people who haven't contacted you. Scheduled messages such as rebooking reminders run only on Meta's official WhatsApp Business API.
UAE data protection
We follow the principles of the UAE Personal Data Protection Law: collect only what's needed, use it only for that purpose, keep it secure, and delete it on request.
Ask us directly.
Insight Bay Marketing Management · Dubai E-Trader License No. 1534910